Returns Policy |

Returns Policy

In using , we agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.

Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Cancelling a transaction.

The buyer must inform the if they wish to cancel the order and they must do this in writing, email is sufficient. will provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), which ever is sooner. If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.

Return of faulty goods.

The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.

Privacy Policy - Cookies

Our website uses Cookies for various purposes. Cookies are small text parcels sent to and from a website, which is then stored on your computer by your browser. Without a Cookie a website cannot distinguish between different users, which can lead to essential functionality of a site not working as expected. This policy explains how Cookies are used on our website and how you can control them.

In this policy, we/us/website refers to

How we use Cookies

We use Cookies to define sessions, provide essential site features and track visitors anonymously for analytical purposes. We regularly carry out an audit of the cookies used on our website and have categorised them into the following:

1. Essential Cookies

2. Functional Cookies

3. Third Party Cookies

The below tables highlight all of the Cookies in use on this website. The Duration specifies how long they live on your computer until they are removed or renewed. Each type of Cookie may occur multiple times, each with different Name(s). We grouped these together for readability purposes.

Essential Cookies

These Cookies are required by the website in order to work as expected. Without them you may be unable to browse parts of the website or view it at all.

Cookie Name(s) Duration Description Session ASP.NET_SessionId Session Used to provide the User with a Session

Authorisation ASPXAUTH Session Authorises the User to have access to the members area

Basket Cookie BasketCookie 1 year This cookie is essetnial for us to load your basket with the products you are wanting to purchase. We save this cookie on your browser to allow you to continue shopping each day saving you the hassle of adding each item back into your basket.

Functional Cookies

These Cookies are used by features of our website to identify you and your preferences as you use the site. It is possible to use the website without these, though you may see a degraded experience.

Cookie Name(s) Duration Description

Referrer CustomerRefID CustomerRefSiteID 2 years These cookies allows us to know where you came from across browser sessions, so for example if you found us via google but purchased later in the week we still know how you originally found us.

Cookie annoucement evCShown 7 days This cookie tells us if you have seen the cookie announcement. It does not store any personal data.

Third Party Cookies

These Cookies are used by selected third parties we have chosen to integrate with. They are used mainly for tracking purposes so that we can further improve the site for the future. They may also be used for integrating with social sites to further enhance your website experience.

Cookie Name(s) Duration Description

Facebook datr, locale, csm, lu, p, act, c_user, s, xs, presence Varies Used by Facebook for Like button

Google Analytics _utmz, _utmc, _utmb, _utma Varies Used by Google Analytics for tracking purposes. You can opt out of these using the Google Analytics opt-out browser add-on.

Controlling the Cookies

By default, all of the above Cookies are in use on our website. However, if you wish to take control of these cookies you can do so by following the instructions below for your browser:

• Internet Explorer (mobile)

• Chrome

• Firefox

• Safari

• Blackberry

• Android

• Opera

This will allow you to remove Cookies or prevent using them altogether. Remember, turning off Cookies in your browser will affect all websites not just this one. If you later decide you'd like to allow Cookies, then simply adjust your browser settings and continue using the website; Cookies will then be sent to and from our website.

Privacy Policy

At, we ensure that your personal information is secure. All purchases are processed online, and our website uses only the highest-level standards for online transactions. We do not store credit card details, nor do we share customer details with any third parties. We use SSL encryption (that's when the 'http' is replaced by an 'https' in your browser address bar). SSL encryption is the industry golden standard for online transaction safety.

What Information Do We Collect?
Contact asks for personal information if you register with our site, purchase products with us, enter in a competition on our site, send us an email, or opt to receive our emails.

You can always decline to share your personal information.

When you order through Webital, we may collect your name, delivery address, email address, phone number, and your billing information (credit card number, expiration date, security code, and billing address). In addition, we may collect information on the products purchased and promotional codes/online coupons used. The information is collected so that we can process your order as efficiently and safely as possible. We may also use information you've provided for our marketing purposes.

Customer traffic/site usage may be monitored so we can work to improve our site.

All the information collected is secured in conformity with the Data Protection Act of 1998.

What are cookies?

"Cookies" are small pieces of information, which are stored by your web browser on your computer's hard drive. Our cookies to not contain any personally identifying information. We may use cookies to store visitors' preferences, record session information, record what pages users visit, alert visitors to new areas that we think might be of interest to them, and record past activity on a site in order to provide a better service when visitors return to our site. We also ensure that visitors are not repeatedly sent the same banner ads, and customise web page content based on a visitor's browser type or other information that the visitor sends.

For further information visit or . You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features many not function as a result.

Access to your information and information corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy, please email Note there is a £10 fee. You may also ask us to correct or remove information you think is incorrect.

Will you send me emails? sends emails and newsletters with sales and relevant information, and we hope you find the emails useful. However, you may opt out of our emails any time.

How do I unsubscribe from your emails?

You can unsubscribe from our emails by clicking on the unsubscribe link that is placed on the bottom of all emails we send out. You can also unsubscribe by logging into your account and opting out from there. The option to unsubscribe is also available when you register with our site.

If you are having trouble unsubscribing, please contact our Customer Services at 0203 322 7977 or email

links may contain links to other websites. claims no responsibility for the privacy policies or content of external websites.

Privacy policy changes

By using and submitting information to this site, you consent to shopwiz's collection and use of this information. When changes to our privacy policy occur, these changes will be posted on this page so that you are always informed. You can always remove your information from our site (see 'Access to your information and information corrections' above). Our privacy policy was last updated 08/01/16.