Returns Policy | shopwiz.net
In using shopwiz.net , we agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Cancelling a transaction.
The buyer must inform the shopwiz.net if they wish to cancel the order and they must do this in writing, email is sufficient. shopwiz.net will provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), which ever is sooner. If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.
Return of faulty goods.
The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.
In this policy, we/us/website refers to https://shopwiz.net
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By default, all of the above Cookies are in use on our website. However, if you wish to take control of these cookies you can do so by following the instructions below for your browser:
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What Information Do We Collect?
Contact asks for personal information if you register with our site, purchase products with us, enter in a competition on our site, send us an email, or opt to receive our emails.
You can always decline to share your personal information.
When you order through Webital, we may collect your name, delivery address, email address, phone number, and your billing information (credit card number, expiration date, security code, and billing address). In addition, we may collect information on the products purchased and promotional codes/online coupons used. The information is collected so that we can process your order as efficiently and safely as possible. We may also use information you've provided for our marketing purposes.
Customer traffic/site usage may be monitored so we can work to improve our site.
All the information collected is secured in conformity with the Data Protection Act of 1998.
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Access to your information and information corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy, please email firstname.lastname@example.org. Note there is a £10 fee. You may also ask us to correct or remove information you think is incorrect.
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